Monitoring Programs - Rising Sun Telecom

ServiceNOW™ Maintenance Programs

mtce - full	Switch and Voice Terminals
mtce - switch	Switch Only
mtce - eqpt	Parts Plus Remote
mtce - remote	Monitoring and Tech Support
mtce - cust	Custom Program

ServiceNOW™ Definity Switch & Voice Terminal Maintenance Program Includes:

7x24 monitoring of major and minor alarms.

Remote technical support / help desk support.

Equipment replacement coverage of the Definity PBX, circuit packs, and voice terminals.

On-site technician dispatch is included. (Nationwide coverage)

ServiceNOW™ Definity Switch Maintenance Program Includes:

7x24 monitoring of major and minor alarms.

Remote technical support / help desk support.

Equipment replacement coverage of the Definity PBX and circuit packs. Voice Terminal coverage is additional.

On-site technician dispatch is included. (Nationwide coverage)

ServiceNOW™ Definity Parts Plus Remote Maintenance Program Includes:

7x24 monitoring of major and minor alarms.

Remote technical support / help desk support.

Equipment replacement of covered equipment.

On-site technician dispatch is additional. (Nationwide coverage)

ServiceNOW™ Definity Monitoring and Tech Support Maintenance Program Includes:

7x24 monitoring of major and minor alarms.

Remote technical support / help desk support.

Equipment replacement is additional.

On-site technician dispatch is additional. (Nationwide coverage)

Custom-design your ServiceNOW™ Definity maintenance program to fit your company's needs.

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