Definity Professional
Services, Call Center Design & Call Center Integration
Professional Services provides consulting,
integration, management, and support solutions that allows your Definity Call Center to better connect with your customers
through CRM technology.
Definity call center design covers vectoring, ACD, call
prompting, expert agent and traffic analysis support. ACD
packages include, Call Center Deluxe, Elite, and Advocate.
Reporting packages include, BCMS Vu Rlse 2, CentreVu Call Management System (CMS), CentreVu Supervisor, CentreVu Visual
Vector and CentreVu Network Reporting. It also includes reader
boards.
Definity Call Center Integration covers CTI database
integration and Web Based enabling of your Definity Call Center
for Text Chat, E-mail, Voice over the Internet (VoIP), or Call
Back. Integration packages include: CentreVu Internet Solutions
and CentreVu Computer Telephony. |
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